Support

Global After-Sales Service

Not only do we deliver products, but we also offer full-cycle support to ensure the global operation of the equipment without any issues.
Taising's responsibility goes beyond just delivering.
We provide a comprehensive after-sales service system to ensure the reliable operation of each gearbox throughout its entire lifecycle; no matter where the customer is, they can continuously receive technical support.
1. Technical Support and Consultation
Provide remote technical support (via video, email or online meetings).
Provide English versions of technical documents and operation manuals.
We can also provide technical guidance on installation, commissioning and parameter settings according to customer needs.
2. Spare Parts and Technical Accessories
Maintain basic inventories of common standard parts.
Non-standard and large components can be custom-produced upon order.
Provide continuous supply support for key equipment components.
3. Product Support and Maintenance Instructions
Provide technical guidance and usage suggestions after delivery.
Provide reasonable technical assistance or solutions for confirmed quality issues.
We can also negotiate subsequent maintenance and extended services according to project requirements.

We Guarantee:

Fast response — all inquiries answered within 24 hours.
Professional support — direct contact with experienced engineers.
Original spare parts — 100% compatibility and long-term supply guarantee.
Global delivery — spare parts and replacements shipped worldwide.
Continuous support — remote diagnostics, maintenance guidance, and technical training.

How We Support You：

Submit Request - Fill out the service application form or contact by email.
Problem Evaluation - Engineers analyze the problem details and determine the solution.
Component Delivery/Remote Support - Send spare parts or provide online maintenance guidance.
Follow-up Confirmation - Verify customer satisfaction and archive the report.